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“Bill Shock” How can we manage it better?

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U.S. cellular carriers have begun to set up warnings to prevent “bill shock” to its customers.  Stop the press for a minute but is it me or is it not something everyone else is thinking when I ask, why are services not disconnected when you reach your limit in the first place?  You can not possibly tell me that in this day and age, we as a technologically advanced species have no capabilities to insert code into the pre-existing algorithm that denies further service in the event one reaches their monthly allocation?

In previous years before smart phones existed, when a person reached their limit of minutes, their phone no longer worked.  Even back then, incoming collect calls gave you a choice whether or not you wanted to receive and pay for them.  So why, all of a sudden can we not implement this type of feature in the year 2013?

Logic tells me that rather than wasting money on hiring customer service agents to field the barrage of calls because of “bill shock” you would just implement 2 -3 lines of code that gives the customer the decision to A: Purchase more minutes/data  or B: Decline further service until the next billing cycle.  Why do we as human beings constantly try to benefit from those who are less informed or technically inclined?

<begin rant/>……Oh, ok….its the mighty dollar.  Yea right, that piece of paper that we all must have millions upon millions sitting in our bank accounts that equals to more than our needs just so we can manipulate other people with to feel as if we really mean something outside of it.<end rant/>…..

Please chime in. What do you think about this particular first world problem?



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